Orders

There are two ways to process shipments in Karrio:

• Label creation: use Karrio's API or dashboard to create shipments and print labels for orders managed outside of Karrio.
• Order fulfillment: use Karrio's API or dashboard to create shipments and print labels for orders synced from your ERP, WMS or OMS to Karrio.

Karrio orders API is design as a readonly API. Meaning that we consider your ERP, WMS or OMS as the source of truth for orders. You can use Karrio to process shipments for orders that are already in your system. All you need is to leverage Karrio's API to create orders based on your existing orders and use the webhook to get notified when the order fulfillment status changes.

Here's a short demo of how to create and fulfil an order in Karrio:

This docs walks you through fulfilling an order with karrio.
Follow these steps to fulfill an order:

1. Sync an order from your OMS to Karrio
2. Create a shipment for the order

Sync an order

You can create an order on Karrio by providing the following information:

• order_id: the unique identifier of the order in your system. (can an be order number)
• shipping_to: the customer shipping address.
• line_items: the list of items in the order. (the products from to the cart)

Optionally

• order_date (optional): the date the order was created in your system.
• source (optional): the source of the order. (e.g. Shopify, Magento, etc.)

Check out the order API reference for more details.

Considering the following shopify order sample:

Shopify order

{
  "app_id": 1966818,
  "billing_address": {
    "address1": "2259 Park Ct",
    "address2": "Apartment 5",
    "city": "Drayton Valley",
    "company": null,
    "country": "Canada",
    "first_name": "Christopher",
    "last_name": "Gorski",
    "phone": "(555)555-5555",
    "province": "Alberta",
    "zip": "T0E 0M0",
    "name": "Christopher Gorski",
    "province_code": "AB",
    "country_code": "CA",
    "latitude": "45.41634",
    "longitude": "-75.6868"
  },
  "browser_ip": "216.191.105.146",
  "buyer_accepts_marketing": false,
  "cancel_reason": "customer",
  "cancelled_at": null,
  "cart_token": "68778783ad298f1c80c3bafcddeea",
  "checkout_token": "bd5a8aa1ecd019dd3520ff791ee3a24c",
  "client_details": {
    "accept_language": "en-US,en;q=0.9",
    "browser_height": 1320,
    "browser_ip": "216.191.105.146",
    "browser_width": 1280,
    "session_hash": "9ad4d1f4e6a8977b9dd98eed1e477643",
    "user_agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36"
  },
  "closed_at": "2008-01-10T11:00:00-05:00",
  "company": {
    "id": 182772,
    "location_id": 753095
  },
  "created_at": "2008-01-10T11:00:00-05:00",
  "currency": "USD",
  "current_total_additional_fees_set": {
    "shop_money": {
      "amount": "1.23",
      "currency_code": "CAD"
    },
    "presentment_money": {
      "amount": "0.85",
      "currency_code": "EUR"
    }
  },
  "current_total_discounts": "10.00",
  "current_total_discounts_set": {
    "current_total_discounts_set": {
      "shop_money": {
        "amount": "10.00",
        "currency_code": "CAD"
      },
      "presentment_money": {
        "amount": "5.00",
        "currency_code": "EUR"
      }
    }
  },
  "current_total_duties_set": {
    "current_total_duties_set": {
      "shop_money": {
        "amount": "164.86",
        "currency_code": "CAD"
      },
      "presentment_money": {
        "amount": "105.31",
        "currency_code": "EUR"
      }
    }
  },
  "current_total_price": "10.00",
  "current_total_price_set": {
    "current_total_price_set": {
      "shop_money": {
        "amount": "30.00",
        "currency_code": "CAD"
      },
      "presentment_money": {
        "amount": "20.00",
        "currency_code": "EUR"
      }
    }
  },
  "current_subtotal_price": "10.00",
  "current_subtotal_price_set": {
    "current_subtotal_price_set": {
      "shop_money": {
        "amount": "30.00",
        "currency_code": "CAD"
      },
      "presentment_money": {
        "amount": "20.00",
        "currency_code": "EUR"
      }
    }
  },
  "current_total_tax": "10.00",
  "current_total_tax_set": {
    "current_total_tax_set": {
      "shop_money": {
        "amount": "30.00",
        "currency_code": "CAD"
      },
      "presentment_money": {
        "amount": "20.00",
        "currency_code": "EUR"
      }
    }
  },
  "customer": {
    "id": 207119551,
    "email": "bob.norman@mail.example.com",
    "accepts_marketing": false,
    "created_at": "2012-03-13T16:09:55-04:00",
    "updated_at": "2012-03-13T16:09:55-04:00",
    "first_name": "Bob",
    "last_name": "Norman",
    "state": "disabled",
    "note": null,
    "verified_email": true,
    "multipass_identifier": null,
    "tax_exempt": false,
    "tax_exemptions": {},
    "phone": "+13125551212",
    "tags": "loyal",
    "currency": "USD",
    "addresses": {},
    "admin_graphql_api_id": "gid://shopify/Customer/207119551",
    "default_address": {}
  },
  "customer_locale": "en-CA",
  "discount_applications": {
    "discount_applications": [
      {
        "type": "manual",
        "title": "custom discount",
        "description": "customer deserved it",
        "value": "2.0",
        "value_type": "fixed_amount",
        "allocation_method": "across",
        "target_selection": "explicit",
        "target_type": "line_item"
      },
      {
        "type": "script",
        "description": "my scripted discount",
        "value": "5.0",
        "value_type": "fixed_amount",
        "allocation_method": "across",
        "target_selection": "explicit",
        "target_type": "shipping_line"
      },
      {
        "type": "discount_code",
        "code": "SUMMERSALE",
        "value": "10.0",
        "value_type": "fixed_amount",
        "allocation_method": "across",
        "target_selection": "all",
        "target_type": "line_item"
      }
    ]
  },
  "discount_codes": [
    {
      "code": "SPRING30",
      "amount": "30.00",
      "type": "fixed_amount"
    }
  ],
  "email": "bob.norman@mail.example.com",
  "estimated_taxes": false,
  "financial_status": "authorized",
  "fulfillments": [],
  "fulfillment_status": "partial",
  "gateway": "shopify_payments",
  "id": 450789469,
  "landing_site": "http://www.example.com?source=abc",
  "line_items": [
    {
      "attributed_staffs": [
        {
          "id": "gid://shopify/StaffMember/2108187",
          "quantity": 1
        }
      ],
      "fulfillable_quantity": 1,
      "fulfillment_service": "amazon",
      "fulfillment_status": "fulfilled",
      "grams": 500,
      "id": 669751112,
      "price": "199.99",
      "product_id": 7513594,
      "quantity": 1,
      "requires_shipping": true,
      "sku": "IPOD-342-N",
      "title": "IPod Nano",
      "variant_id": 4264112,
      "variant_title": "Pink",
      "vendor": "Apple",
      "name": "IPod Nano - Pink",
      "gift_card": false,
      "price_set": {
        "shop_money": {
          "amount": "199.99",
          "currency_code": "USD"
        },
        "presentment_money": {
          "amount": "173.30",
          "currency_code": "EUR"
        }
      },
      "properties": [
        {
          "name": "custom engraving",
          "value": "Happy Birthday Mom!"
        }
      ],
      "taxable": true,
      "tax_lines": [
        {
          "title": "HST",
          "price": "25.81",
          "price_set": {
            "shop_money": {
              "amount": "25.81",
              "currency_code": "USD"
            },
            "presentment_money": {
              "amount": "20.15",
              "currency_code": "EUR"
            }
          },
          "channel_liable": true,
          "rate": 0.13
        }
      ],
      "total_discount": "5.00",
      "total_discount_set": {
        "shop_money": {
          "amount": "5.00",
          "currency_code": "USD"
        },
        "presentment_money": {
          "amount": "4.30",
          "currency_code": "EUR"
        }
      },
      "discount_allocations": [
        {
          "amount": "5.00",
          "discount_application_index": 2,
          "amount_set": {
            "shop_money": {
              "amount": "5.00",
              "currency_code": "USD"
            },
            "presentment_money": {
              "amount": "3.96",
              "currency_code": "EUR"
            }
          }
        }
      ],
      "origin_location": {
        "id": 1390592786454,
        "country_code": "CA",
        "province_code": "ON",
        "name": "Apple",
        "address1": "700 West Georgia Street",
        "address2": "1500",
        "city": "Toronto",
        "zip": "V7Y 1G5"
      },
      "duties": [
        {
          "id": "2",
          "harmonized_system_code": "520300",
          "country_code_of_origin": "CA",
          "shop_money": {
            "amount": "164.86",
            "currency_code": "CAD"
          },
          "presentment_money": {
            "amount": "105.31",
            "currency_code": "EUR"
          },
          "tax_lines": [
            {
              "title": "VAT",
              "price": "16.486",
              "rate": 0.1,
              "price_set": {
                "shop_money": {
                  "amount": "16.486",
                  "currency_code": "CAD"
                },
                "presentment_money": {
                  "amount": "10.531",
                  "currency_code": "EUR"
                }
              },
              "channel_liable": true
            }
          ],
          "admin_graphql_api_id": "gid://shopify/Duty/2"
        }
      ]
    }
  ],
  "location_id": 49202758,
  "merchant_of_record_app_id": 123456,
  "name": "#1001",
  "note": "Customer changed their mind.",
  "note_attributes": [
    {
      "name": "custom name",
      "value": "custom value"
    }
  ],
  "number": 1,
  "order_number": 1001,
  "original_total_additional_fees_set": {
    "shop_money": {
      "amount": "1.23",
      "currency_code": "CAD"
    },
    "presentment_money": {
      "amount": "0.85",
      "currency_code": "EUR"
    }
  },
  "original_total_duties_set": {
    "original_total_duties_set": {
      "shop_money": {
        "amount": "164.86",
        "currency_code": "CAD"
      },
      "presentment_money": {
        "amount": "105.31",
        "currency_code": "EUR"
      }
    }
  },
  "payment_details": {
    "avs_result_code": "Y",
    "credit_card_bin": "453600",
    "cvv_result_code": "M",
    "credit_card_number": "•••• •••• •••• 4242",
    "credit_card_company": "Visa"
  },
  "payment_terms": {
    "amount": 70,
    "currency": "CAD",
    "payment_terms_name": "NET_30",
    "payment_terms_type": "NET",
    "due_in_days": 30,
    "payment_schedules": [
      {
        "amount": 70,
        "currency": "CAD",
        "issued_at": "2020-07-29T13:02:43-04:00",
        "due_at": "2020-08-29T13:02:43-04:00",
        "completed_at": "null",
        "expected_payment_method": "shopify_payments"
      }
    ]
  },
  "payment_gateway_names": ["authorize_net", "Cash on Delivery (COD)"],
  "phone": "+557734881234",
  "presentment_currency": "CAD",
  "processed_at": "2008-01-10T11:00:00-05:00",
  "processing_method": "direct",
  "referring_site": "http://www.anexample.com",
  "refunds": [
    {
      "id": 18423447608,
      "order_id": 394481795128,
      "created_at": "2018-03-06T09:35:37-05:00",
      "note": null,
      "user_id": null,
      "processed_at": "2018-03-06T09:35:37-05:00",
      "refund_line_items": [],
      "transactions": [],
      "order_adjustments": []
    }
  ],
  "shipping_address": {
    "address1": "123 Amoebobacterieae St",
    "address2": "",
    "city": "Ottawa",
    "company": null,
    "country": "Canada",
    "first_name": "Bob",
    "last_name": "Bobsen",
    "latitude": "45.41634",
    "longitude": "-75.6868",
    "phone": "555-625-1199",
    "province": "Ontario",
    "zip": "K2P0V6",
    "name": "Bob Bobsen",
    "country_code": "CA",
    "province_code": "ON"
  },
  "shipping_lines": [
    {
      "code": "INT.TP",
      "price": "4.00",
      "price_set": {
        "shop_money": {
          "amount": "4.00",
          "currency_code": "USD"
        },
        "presentment_money": {
          "amount": "3.17",
          "currency_code": "EUR"
        }
      },
      "discounted_price": "4.00",
      "discounted_price_set": {
        "shop_money": {
          "amount": "4.00",
          "currency_code": "USD"
        },
        "presentment_money": {
          "amount": "3.17",
          "currency_code": "EUR"
        }
      },
      "source": "canada_post",
      "title": "Small Packet International Air",
      "tax_lines": [],
      "carrier_identifier": "third_party_carrier_identifier",
      "requested_fulfillment_service_id": "third_party_fulfillment_service_id"
    }
  ],
  "source_name": "instagram",
  "source_identifier": "ORDERID-123",
  "source_url": "{URL_to_order}",
  "subtotal_price": "398.00",
  "subtotal_price_set": {
    "shop_money": {
      "amount": "141.99",
      "currency_code": "CAD"
    },
    "presentment_money": {
      "amount": "90.95",
      "currency_code": "EUR"
    }
  },
  "tags": "imported, vip",
  "tax_lines": [
    {
      "price": 11.94,
      "rate": 0.06,
      "title": "State Tax",
      "channel_liable": true
    }
  ],
  "taxes_included": false,
  "test": true,
  "token": "b1946ac92492d2347c6235b4d2611184",
  "total_discounts": "0.00",
  "total_discounts_set": {
    "shop_money": {
      "amount": "0.00",
      "currency_code": "CAD"
    },
    "presentment_money": {
      "amount": "0.00",
      "currency_code": "EUR"
    }
  },
  "total_line_items_price": "398.00",
  "total_line_items_price_set": {
    "shop_money": {
      "amount": "141.99",
      "currency_code": "CAD"
    },
    "presentment_money": {
      "amount": "90.95",
      "currency_code": "EUR"
    }
  },
  "total_outstanding": "5.00",
  "total_price": "409.94",
  "total_price_set": {
    "shop_money": {
      "amount": "164.86",
      "currency_code": "CAD"
    },
    "presentment_money": {
      "amount": "105.31",
      "currency_code": "EUR"
    }
  },
  "total_shipping_price_set": {
    "shop_money": {
      "amount": "30.00",
      "currency_code": "USD"
    },
    "presentment_money": {
      "amount": "0.00",
      "currency_code": "USD"
    }
  },
  "total_tax": "11.94",
  "total_tax_set": {
    "shop_money": {
      "amount": "18.87",
      "currency_code": "CAD"
    },
    "presentment_money": {
      "amount": "11.82",
      "currency_code": "EUR"
    }
  },
  "total_tip_received": "4.87",
  "total_weight": 300,
  "updated_at": "2012-08-24T14:02:15-04:00",
  "user_id": 31522279,
  "order_status_url": {
    "order_status_url": "https://checkout.shopify.com/112233/checkouts/4207896aad57dfb159/thank_you_token?key=753621327b9e8a64789651bf221dfe35"
  }
}

The subsequent karrio order request will be:

Request

curl --request POST \
  --url https://api.karrio.io/v1/orders \
  --header 'Authorization: Token [API_KEY]' \
  --header 'Content-Type: application/json' \
  --data '{
    "source": "Shopify",
    "order_id": "450789469",
    "order_date": "2008-01-10",
    "shipping_to": {
        "address_line1": "123 Amoebobacterieae St",
        "city": "Ottawa",
        "country_code": "CA",
        "email": "bob.norman@mail.example.com",
        "person_name": "Bob Bobsen",
        "phone_number": "555-625-1199",
        "postal_code": "K2P0V6",
        "state_code": "ON"
    },
    "line_items": [
        {
            "quantity": 1,
            "sku": "IPOD-342-N",
            "title": "IPod Nano",
            "description": "IPod Nano - Pink",
            "origin_country": "CA",
            "value_amount": "199.99",
            "value_currency": "USD",
            "weight": 0.5,
            "weight_unit": "KG"
        }
    ]
}'

Response

{
  "id": "ord_d926dd1db0954a1f8bab2fa22537225d",
  "object_type": "order",
  "order_id": "450789469",
  "order_date": "2008-01-10",
  "source": "Shopify",
  "status": "unfulfilled",
  "shipping_to": {
    "id": "adr_d4bd0a3416fb4b639dcb714fa4aab5dd",
    "postal_code": "K2P0V6",
    "city": "Ottawa",
    "federal_tax_id": null,
    "state_tax_id": null,
    "person_name": "Bob Bobsen",
    "company_name": null,
    "country_code": "CA",
    "email": "bob.norman@mail.example.com",
    "phone_number": "+1 555-625-1199",
    "state_code": "ON",
    "suburb": null,
    "residential": false,
    "street_number": null,
    "address_line1": "123 Amoebobacterieae St",
    "address_line2": null,
    "validate_location": false,
    "object_type": "address",
    "validation": null
  },
  "shipping_from": null,
  "line_items": [
    {
      "id": "cdt_5b4ca7b3949c4d4b82e1bfc6560aa46d",
      "weight": 0.5,
      "weight_unit": "KG",
      "title": "IPod Nano",
      "description": "IPod Nano - Pink",
      "quantity": 1,
      "sku": "IPOD-342-N",
      "hs_code": null,
      "value_amount": 199.99,
      "value_currency": "USD",
      "origin_country": "CA",
      "parent_id": null,
      "metadata": {},
      "object_type": "commodity",
      "unfulfilled_quantity": 1
    }
  ],
  "options": {},
  "meta": {},
  "metadata": {},
  "shipments": [],
  "test_mode": true,
  "created_at": "2023-05-21 02:23:55.638967+00:00"
}

Create a shipment

1 - Navigate to Orders in the left navigation bar.

2 - Click on the unfulfilled order's menu then Create shipment.

3 - The shipment details will be prefilled for you based on the order details.

You can edit the shipment details if needed.

4 - Select your preferred shipping rate and click Buy shipping label.

5 - You will get redirected to the shipment details page. You can download the shipping label.

6 - Navigate back to Orders in the left navigation bar.

info

Note that the order status has been updated to fulfilled.

Under the hood

All the steps above are done through the karrio API. You can use the API to automate the process.

note

The dashboard is a client of the API that we provide not only to make it easier for your to manage your shipments and orders. But also to show you what's going on under the hood. This gives you the full transparency and control over your data and serves as a reference for your own implementation.

• You can view the logs of all the API calls made for this operation by navigating to Developers > Logs

• You can also view the full lifecycle events triggered by the state changes during the operation.

Navigate to Developers > Events view the events.

info

Note that you can setup a webhook to get notified of these events. All you need is to provide the event_types of interest.